2nd Line Analyst - SW London - £33,000 to £38,000 per year - On-site
FryerMiles are delighted to be working with an award-winning IT Support company to assist with their recruitment of a 2nd Line Analyst to join their team in London.
The successful candidate will strong technical knowledge, a proactive mindset, and a customer-first approach. The successful candidate will be responsible for resolving more complex technical issues, supporting escalations from 1st Line, maintaining systems, and contributing to process improvement and documentation.
Key Responsibilities include:
- Provide technical support to users on Windows and MacOS platforms
- Act as an escalation point for unresolved 1st Line issues
- Support the deployment of software updates and patches
- Assist in maintaining and troubleshooting network issues, including WiFi, LAN, and VPN connections
- Support the configuration and management of network printers and other peripherals
- Administer data backup/restores
- Maintain and update support documentation
- Collaborate with other IT staff to identify recurring issues and improve service
- Participate in IT projects and initiatives as needed
- Provide occasional after-hours support as required
Requirements:
- Minimum 2 years' experience in a similar IT support role (MSP experience desirable but not essential)
- Strong analytical and troubleshooting skills with the ability to quickly identify, diagnose, and resolve technical issues
- Excellent verbal and written communication skills
- Strong organisational skills with the ability to effectively prioritise tasks, manage time efficiently, and adapt to shifting demands in a high-pressure environment.
- Strong technical knowledge and hands-on experience with Windows (10/11) and Mac OS.
- Proven expertise with MS Office365 Business Apps, MS Azure, and Office365 Admin Centres
- Familiarity with Google Workspace.
- Strong understanding of networking components such as firewalls, switches, and wireless access points (WAP).
2nd Line Analyst - SW London - £33,000 to £38,000 per year - On-site
